Privacy policy

Who we are

Newway Agri is a brand of Newway Infomatics Private Limited, Plot 78, Industrial Area Phase I, Chandigarh, India ("Newway", "we", "us"). This policy covers newwayagri.com, its contact forms and Ankur, the chat assistant on this site. For this data we are the Data Fiduciary under India's Digital Personal Data Protection Act, 2023 (DPDP Act).

What we collect

• Contact form: your name, company, phone or WhatsApp number, work email, the service you are interested in and the brief you write.
• Chat with Ankur: the messages you type and any details you choose to share in them, such as your name, company, phone, email, crops, products and regions. We also store the page you chatted from and a random chat ID kept in your browser.
• Technical data: your IP address and basic request details in server logs, used for security and to stop spam and abuse.

We do not ask for sensitive data such as financial, health or identity documents through this website. Please do not share it in the form or chat.

Why we use it

• To reply to your enquiry and send you a proposal, rate card or quote you ask for.
• To follow up on the project you asked about, by email, phone or WhatsApp.
• To keep the website and chat secure and to prevent misuse.

We process this data on the basis of your consent, which you give when you submit the form or share your details in the chat. We do not sell your data and we do not use it for unrelated marketing.

The Ankur chat assistant

Ankur is an AI assistant. Your chat messages are sent to an AI model provider to generate replies: Anthropic (Claude), with Google (Gemini) as a backup. These providers process the messages on our behalf and may do so on servers outside India. Conversations are saved in our lead system so our team can follow up, and when you share contact details a copy is emailed to our team. Ankur can make mistakes; our team confirms anything important, such as prices and timelines.

Who we share it with

Only with service providers who help us run this website and our follow-up: our hosting provider (Hostinger), our email providers, and the AI providers named above. They may only use the data to provide their service to us. We may also disclose data where the law requires it.

Cookies and storage

This site does not use advertising or tracking cookies. The chat stores a random chat ID and your open conversation in your browser so the chat continues as you move between pages. You can clear this at any time from your browser settings.

How long we keep it

We keep enquiries and chat conversations for as long as we need them to respond to you and manage our business relationship, and for no more than 24 months after our last contact with you, unless a law requires us to keep them longer. After that we delete them.

Your rights

Under the DPDP Act you can ask us to:

• tell you what personal data we hold about you and how we use it;
• correct, complete or update it;
• erase it, or withdraw your consent at any time (this does not affect anything we did before you withdrew);
• nominate another person to exercise these rights for you in case of death or incapacity.

To make a request, email sales@newwayagri.com with the subject "Privacy request". We will reply within 30 days.

Grievance officer

If you have a concern about how we handle your data, contact our Grievance Officer: Piyush Khullar, Founder & Managing Director, Newway Infomatics Private Limited, Plot 78, Industrial Area Phase I, Chandigarh, India. Email: sales@newwayagri.com. If you are not satisfied with our response, you may complain to the Data Protection Board of India.

Security

We use HTTPS across the site, keep our lead system behind a login, and limit access to the people who need it. If a personal data breach affects you, we will inform you and the Data Protection Board as the law requires.

Changes

We may update this policy. The date at the top shows the latest version.